Every attempt is made to represent the colors and proportions of each Giclee Print accurately online. However, since the colors you see depend solely on your device settings, we cannot guarantee an identical match between screen images and prints-on-paper. We explicitly disclaim any warranties in this regard.The customer can be assured, however, that the final print is a nearly 100% accurate reproduction of the original art.

INFORMATION WE COLLECT

You can visit Patricia Raine Illustration and browse the website’s contents without giving us personally identifiable information. We collect personal information that you volunteer when you contact us to request information, request commissions or to make purchases. This information can include: Name; Phone number; Email Address; Shipping Address.

HOW INFORMATION IS USED

We use the personal information you provide to us for such purposes as communicating wiith you, responding to your requests or concerns and fulfilling purchases.

We do not sell or distribute your personal information to anyone for any purpose.

If you choose the PayPal option when making a purchase, you will be directed to the PayPal secure website to re-enter your personal information PLUS your billing address and credit card information.

SECURITY AND STORAGE OF DATA

Our website has three levels of security. Only your order data (Name; Email; Phone; Shipping Address; Order Contents) are stored on our server. This information is deleted after your order is fulfilled.

We do not store credit card data.

COOKIES AND BROWSER INFORMATION

Cookies are small files that reside on your computer. They allow us to store your shopping cart contents. We use cookies only to track this information.

We may occasionally update this privacy policy as necessary to protect our users and to comply with a changing online environment.

CONTACT INFORMATION

If you have any questions about this Privacy Policy or our Privacy Practice, please email us at:

support@patriciaraineillustration.com

or contact us by mail at:

PATRICIA RAINE ILLUSTRATION
P.O. Box 83532
Gaithersburg, MD 20883

UPDATED AUGUST 2016

WHAT IS GICLEE?

A giclee (In French: “fine spray”) print is a method of reproducing a scanned digital image of original art using a process similar to current ink jet printers.

LIMITED EDITION

A Limited Edition is a finite print-run of a particular artWork. Once an edition sells out, it will no longer be available, and as such, may become a collectable.

OUR IMAGES AND PRINTING PROCESS

The images used in our Limited Edition Giclee Prints are derived from published and award-winning illustrations by Patricia Raine, featured on the website.

All of our Giclee Prints are made-to-order on an Epson Stylus Pro 9600 printer using archival, pigmented Epson Ultrachrome Inks. They are printed on Fine Art Epson Enhanced Matte — a smooth, archival, medium-white paper, ideal for reproducing the subtleties of brushwork and media inherent in the original work of art.

Each print is thoroughly inspected and signed by Patricia Raine in the lower right corner, under the image. All of our prints are archival to 100+ years.

COPYRIGHT

The copyright of all print images (right to publish) is owned by Patricia C. Raine.

The purchaser, though he or she owns the physical print, may NOT copy, re-publish, reprint or use the print image for any purpose whatsoever — other than wall display — even if that use is non- commercial, non-profit, for education or for private use. Please contact us at support@patriciaraineillustration.com if you have any questions or wish to obtain permission for a minor use of the image.

PLEASE NOTE:

As stated in our Terms of Use, every effort is made to represent the colors and proportions (scaled down) of each print accurately online. However, since the colors you see on your screen depend solely on your device settings, we cannot guarantee an identical match between screen images and prints on paper. Be assured that the print itself is a nearly 100% accurate reproduction of the original art.

ACCEPTED METHODS OF PAYMENT

•PayPal
•Major Credit Cards (Visa; Master Card; Amex: Discover) processed though the PayPal standard processing system. It is not necessary to join PayPal to use the service.
•Personal or Business Check

CREDIT CARD CHARGES

Your credit card will be charged when you place your order.

CHECKS

Orders paid by check will be confirmed when funds have been deposited and cleared. The mailing address for checks is:

Patricia Raine Illustration
P.O. Box 83532
Gaithersburg, MD 20883

Please complete and print-out the online order form for check payment and include it in your envelope.

CONFIRMATIONS

If choosing the PayPal method, you will receive a confirmation of purchase from both PayPal and Patricia Raine Illustration.

As stated above, if paying with check, you will receive a confirmation of purchase from Patricia Raine Illustration when funds have been deposited and cleared.

SALES TAX

All orders purchased by residents of the State of Maryland are subject to a 6% sales tax. Please contact the seller directly. Customers in other states are responsible for complying with their local state tax laws.

SHIPPING AREA

We currently ship Domestic U.S. only.

TURNAROUND TIME

Because our prints are made-to-order, quality inspected and signed, please allow 2-3 weeks for delivery (includes choice of shipping time).

CARRIERS

* USPS 2-3 Day Priority; 1 Day Express

Rates are subject to change.

ORDER TRACKING

You will receive another confiration notice when your order ships, along with a tracking number.

If you did not receive a shipping confirmation notice please contact us at: support@patriciaraineillustration.com

PACKAGING METHODS

All single giclee print sizes are rolled, protected by an archival plastic sleeve and placed in a sturdy 3” diameter X 24” long mailing tube. A signed certificate of authenticity and a descriptive information piece is also included.

* Orders of 1-3 prints are shipped rolled
* Custom orders of 4 or more prints are shipped flat, with a maximum of 10 prints per package. Please contact the seller directly for special pricing and shipping rates.

SHIPPING ADDRESSES

When placing an order, PLEASE check your shipping address for accuracy and use an address that is reasonably secure. We cannot assume responsibility for multiple shipping charges or for replacing items that are incorrectly delivered because of an incorrect address entered at the time the order was placed.

If an incorrect shipping address is entered online or via mail, and the order is returned to us, we will contact you as soon as possible.

If the order needs to be re-shipped due to:

* An incorrect address
* Failed attempts by USPS delivery and your disregard of notices to pick up your package

— An additional shipping and handling rate will apply.

SIMPLE RETURNS

If you simply wish to return the print for any reason, please contact us at: support@patriciaraineillustration.com and type “simple return” in the subject line. Please return the UNDAMAGED print in its original packaging via UPS 5-8 day ground, at your expense, within 72 hours. When the print is received by us in good condition, you will be issued a full refund, including your original shipping and handling charges.

CANCELLATIONS

If an order cannot be resolved due to an incorrect address, or we don’t hear back from you within 5 business days after contacting you via email about an undeliverable print that has been returned to us, we will contact you by phone to cancel the order or re-ship. If you choose not to have the print re-shipped to a correct address, you will be refunded the initial purchase amount MINUS all shipping and handling charges and a cancellation fee of 15%.

If you would simply like to cancel your order for any reason, please email us within 48 hours of placing your order. Cancellation inquiries should be sent to: support@patriciaraineillustration.com with “cancellation” in the subject line. Please include your order number. You will be given a full refund, including all shipping and handling charges.

DAMAGED PRINTS

Inspected prints are packaged and shipped in pristine condition. If there are any print anomalies or any damages incurred enroute, please photograph this damage and contact us via email within 72 hours of receipt of the print.

We will do whatever possible to resolve the situation, at our discretion. All return inquiries should be sent to:

support@patriciaraineillustration.com with “return inquiry – damaged print” in the subject line. Please include your order number.

WE ARE NOT RESPONSIBLE for damage incurred while unpacking the print.

LOST PRINTS

If you believe that your order is lost enroute, or lost in the mail, please review our estimated delivery times and check the delivery status using the tracking number that was provided to you. If these actions do not resolve the issue, please contact:support@patriciaraineillustration.com and type “Lost Print” in the subject line. Please include your order number.

If we determine that your order is indeed lost and that it has not been delivered to the address you provided, we will replace your order at no additional cost to you.

REMOVE ALL TAPE THAT WAS USED FOR PACKAGING

Small pieces of tape can find their way to the surface of the plastic sleeve or print and cause damage.

CAREFULLY REMOVE THE PRINT FROM THE TUBE

Start by removing the top endcap by steadily but firmly lifting it, using the ‘lip’ of the cap. You may have to use a small set oF plyers for this task since the endcap is tightly secured to the tube to ensure safe transit.

When opened, remove the soft packing material and gently lift the soft-tied end of the archival plastic sleeve to pull the print out.

Your Certificate of Authenticity and Information Piece will be near the top in a separate plastic sleeve next to the tube wall — outside the archival sleeve.

HANDLE THE PRINT BY ITS EDGES ONLY

If you can, wear clean white cotton gloves. The oils from your hands can affect the PH of the paper and reduce the archival qualities. Fingerprints on dark areas show up as sheen

SUPPORT THE PRINT WITH TWO HANDS

It will bend, otherwise. A crease in the print is permanent.

DO NOT USE HANDS TO WIPE OFF DUST

Any rubbing can scratch the surface and compromise the fine art paper. Use canned air gently and always keep the can upright so no freon leaks out.

KEEP MOISTURE/ CONDENSATION AWAY FROM THE PRINT

Although the ink is somewhat water resistant, water can still cause damage. A water drop on the print surface will be permanently visible when dry.

ALLOW THE PRINT TO ‘BREATHE’ FOR A FEW DAYS

This allows for any minor outgassing of the inks and also lets them completely set before framing.

USE ONLY ARCHIVAL MATERIALS WHEN FRAMING

USE COMMON SENSE

Storing or exhibiting a print in bright sunlight, or in a setting that might have chemical outgassing (from freshly painted walls,new rugs and other fumes) may cause fading or discoloration to the print. Do not use the cardboard tubing for long-term storage of the print — it is not archival. However, the plastic sleeves we use are archival. Tubes can be re-used or re-cycled.